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Guide to Daily Living

Gas, Water, Electric:Utility Information

(1)Gas

*When starting or stopping gas service, please contact the gas company at least five days in advance.
*When moving to Tsubame City: Please contact the gas company five days before beginning service to provide your new address; name; telephone number; and day and date you wish your service to begin.
*When moving from Tsubame City: Five days before moving, please call the gas company and provide your old address; name; date of move; new address; telephone number; and customer number.
*If you smell gas, there is the possibility of a gas leak-"gasu more" (in Japanese). Please take the following actions to reduce any potential risk.

  1. Fire danger: Absolutely avoid all open flames. Put your cigarette out immediately.
  2. Do not touch any source of ignition: The area may be flammable. Under no circumstances should you touch any source of possible ignition, such as lighting and electric fan switches.
  3. Open the windows: Open the windows and door as far as possible to change the air in the room/building.
  4. Turn off the gas: Close the gas valve, and turn the gas off at the meter.
  5. Contact the gas company: Please contact the offices listed below, and have the following information available:
    • Your name
    • Your Address (Location where you detected the smell)
    • Neighborhood landmarks
    • Current condition at your location

*Additionally, if gas service has ceased or been interrupted, please contact the gas company.
*Contact information:(Japanese only)
  • Shirone Gas "Shirone Gasu"
    Corporation Main Office
    Tsubame City Branch
    (Tel: 0256-61-7511)
  • Kanbara Gas "Kanbara Gasu"
    Corporation
    Yoshida Branch
    (Tel: 0256-94-0080)

(2)Water

*Please contact the water department three days prior to starting or stopping service.
*When moving to Tsubame City: Please contact the water department three days before service is to start to provide your new address; name; telephone number; and to arrange for the date and time for the service to be activated, and the method of payment.
*When moving from Tsubame City: Please contact the water department three days before moving and provide your current address; name; date of move; new address; telephone number; and customer number.
Contact Information: (Japanese only)
Tsubame City Waterworks Division "Tsubame-shi Suidou-kyoku"
(Tel: 0256-92-2191)

(3)Electric

*When starting or stopping electrical service, please contact the Tohoku Electric Power "Touhoku Denryoku" Co., Inc. and provide your address; name; telephone number; date and time for service to begin or end; and customer number at your earliest possible convenience.
*Contact number for moving and power level change requests: Tohoku Electric Power Co., Inc.
(Tel: 0120-175-266)
*In the event of a blackout: Tohoku Electric Power Co., Inc. (Tel:120-175-366)
*For other inquiries: Tohoku Electric Power Co., Inc. (Tel: 0120-175-466)